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Welcome to Cuyahoga County Department of Consumer Affairs

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The Cuyahoga County Department of Consumer Affairs can help if you:

  • Are charged the wrong price at the register
  • Have a problem with a store or business you can’t resolve on your own
  • Need resources to manage your budget or build credit
  • Want to report or receive alerts about scams
  • Have consumer questions or complaints

Our Consumer Protection Division mediates consumer complaints against businesses;  lets consumers and business owners know about consumer protection laws;  issues alerts about unfair sales tactics and scams; and helps consumers find information they need to shore up their finances.

Our Weights and Measures Division protects consumers by inspecting weights and measures throughout the county to make sure they’re accurate.  Look for current Cuyahoga County Weights and Measures seals on gas pumps, scales used in sales, and timed devices including Laundromat dryers and air dispensers. In addition to sealing scales, the division periodically conducts sweeps to check sales prices or packaging.

Scam AlertScam Alert: County Sheriff Impostor Calls

If you have received an emailed jury summons that purports to be from the “Cuyahoga County Court,” do not reply. It is a scam. 

Do NOT call the toll-free number included in the email. Phoning this number may subject you to illegal robocalls in the future. 

Do NOT click on any links or attachments in the email. 

The Cuyahoga County Clerk of Courts does not summon jurors via email. 

Neither the courts nor the Sheriff’s Department will ever phone you to demand you pay court fees or penalties or to threaten you with arrest unless you make immediate payment. 

If you receive a suspicious email or phone call purporting to be from Cuyahoga County, file a scam report with the Cuyahoga County Department of Consumer Affairs.
The Department of Consumer Affairs’ mission is to make sure people who live or shop in Cuyahoga County get what they pay for.