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What Businesses Need to Know
Don’t risk your company’s reputation – or its profit margins – by mislabeling, misweighing
or misadvertising products.
The Cuyahoga County Department of Consumer Affairs works to create a fair marketplace for consumers and businesses through its Consumer Protection and Weights and Measures divisions. Browse these tips and resources to make sure your business is in compliance.
- Selling goods by weight, volume, time or length. Before your business uses any measuring device to sell goods to the public, that device must be inspected and sealed by the Cuyahoga County Department of Consumer Affairs/Division of Weights and Measures. Devices sealed by the county include scales, gas pumps and other dispenser, linear measures such as yard sticks and timed devices such as coin laundry dryers and air pumps. Read our notice for device users and service people. The County Division of Weights and Measures has jurisdiction over the entire county, with the exception of the city of Cleveland. Request a county Weights and Measures device inspection – they’re FREE - through our web site here or by calling us at 216-443-7035.
- Complying with basic consumer laws. The Federal Trade Commission’s Business Center spells out federal laws on advertising, credit, privacy and sales of specific products. The Ohio Attorney General’s Office publishes a helpful guide on state law, “Complying with Ohio Consumer Law: A Guide for Businesses.”
- Getting the price right. If you weigh items for sale to the public, you must deduct the tare weight (the weight all the packaging materials, including plastic bags, foam trays and rubber bands) from the product price. A properly calibrated scale will automatically deduct the tare. Read more about the Fair Packaging and Labeling Act here.
- Avoiding scams aimed at businesses. Scammers don’t just target individuals – they target companies, too. Utility shut off scams, in which restaurants and stores are told their power is about to be cut, have scared store managers into paying hundreds of dollars for utility bills the store doesn’t owe. Share our alert with managers and office staff.
The Department of Consumer Affairs’ mission is to make sure people who live or shop in Cuyahoga County get what they pay for.