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Utility Shut-off Scam


Don’t fall victim to a utilities scam!

Scammers posing as electric company employees are calling Cuyahoga County residents and threatening them with immediate utilities shutoffs if they don’t pay.

The threat of losing power can scare people into wiring money or making a phone payment before they’ve had time to call the call through.

The Cuyahoga County Department of Consumer Affairs wants you to know it’s OK to hang up on these calls.

Any utility that plans to shut off your service will send you a written notice, not spring the news on you during a phone call.

Scammers have in the past used the names of First Energy, the Illuminating Company, Cleveland Public Power, Dominion East Ohio and Cleveland Water.

Consumers who receive these calls should hang up and report them to the Cuyahoga County Department of Consumer Affairs at or by calling 216-443-7035.

How to protect yourself:

  • Don’t panic. Utilities don’t make cold-calls about shut offs. They will always send written disconnection notices.
  • Be skeptical of the Caller ID. Scammers may spoof their numbers.
  • Know that disconnections are typically not scheduled at night or on weekends.
  • Be wary if anyone asks you to pay a bill using a wire transfer, prepaid card or gift card. Those are payment methods most utilities don’t accept, but scammers like because they’re hard to trace.
  • Never give account information to someone who calls you.
  • If you believe you may owe, contact your utility using the number from your bill, not one provided by a caller.

Contact the Cuyahoga County Department of Consumer Affairs ( 216-443-7035 ) to report or ask questions about scams.

Get updates from Consumer Affairs by following us on Facebook and Twitter @cuycoconsumers

The Department of Consumer Affairs’ mission is to make sure people who live or shop in Cuyahoga County get what they pay for.