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Getting better buys online

Computer keyboard with mini shopping cart on the red "shopping" keyAvoid Scam Sites

Avoid complicated return policies

Paying

Guard your information

Buying gift cards

Dealing with Problems

If you have a problem with a product or service, speak up. If the store or site won’t correct it, file a complaint.  


The Department of Consumer Affairs’ mission is to make sure people who live or shop in Cuyahoga County get what they pay for.