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File A Complaint
Cuyahoga County residents can file a complaint with Consumer Affairs online or by mail.
Need help? Call us at 216-443-7035, Monday through Friday, between 8:30 a.m. and 4.30 p.m.
If you were scammed, call us at 216-443-7226 (English and Espanol).
File a Complaint Online
Online: File a Complaint Against a Company
Use this form if you had an issue with a product, service or account with a business, or to report misleading advertising.
Online: Gas Pump/Weights and Measures Complaints
Use this form to report an issue with gas pump or to report mismatches between posted prices and the price scanned at the register. Or file a complaint by phone at 216-443-7035.
Online: Report a Scam
Use this form to report scam calls, texts and emails. If you lost money to a scam, it’s important to act swiftly. You can speak to an investigator by calling 216-443-7226 during regular business hours Monday through Friday. If you are reporting a scam loss outside regular business hours, visit our visit Scam Squad’s If You Were Scammed page.
File a Complaint by Mail
Print out and return a complaint form OR call 216-443-7035 to have a form mailed to you:
Mail complaints to:
Cuyahoga County Department of Consumer Affairs
2079 E. 9th St., Room 4-200
Cleveland, OH 44115
What Happens When We Receive Your Complaint?
Consumer Protection Complaints:
Complaints about companies are assigned to Division of Consumer Protection investigators, who review complaints for possible violations of the County’s Consumer Protection Code. Investigators typically contact the company to try to obtain a resolution. The investigator assigned to your case will need likely need to reach you for additional details before starting work on your case and will need to consult with you as the matter progresses. If you failed to provide a daytime phone contact when you filed a complaint, or if you want to check on the status of your case, contact us at 216-443-7035.
Weights and Measures Complaints:
Complaints about gas pumps, store scales and price scan errors are assigned to the Division of Weights and Measures’ state-certified inspectors. Our inspectors will test the device or scan the item in question to see if there is an error. If a device is found to be inaccurate, it will be taken out of service until it is corrected. If you requested a call back when you filed a complaint, you will be contacted by the inspector or supervisor with results of our tests. To reach Weights and Measures, call 216-443-7035.
Consumer Affairs acts as a clearinghouse for Scam Squad. Scam reports filed with us are shared with the agency best suited to investigate that particular scam as well as in a nationwide database used by law enforcement. We also provide one-on-one scam recovery help to victims. Your scam reports assist in investigations of scams and help Scam Squad spot and alert the public to changes in scam techniques.
If you lost money to a scam, it’s important to act quickly. Please check out Scam Squad’s If You Were Scammed page – particularly if you are reporting outside regular business hours. You can speak to an investigator by calling 216-443-7226 Monday through Friday.
The Department of Consumer Affairs’ mission is to make sure people who live or shop in Cuyahoga County get what they pay for.