Welcome to Cuyahoga County Department of Consumer Affairs

The Cuyahoga County Department of Consumer Affairs can help if you:

• Are charged the wrong price at the register
• Have a problem with a store or business you can’t resolve on your own
• Need resources to manage your budget or build credit
• Want to report or receive alerts about scams
• Have consumer questions or complaints

Our Consumer Protection Division mediates consumer complaints against businesses;  lets consumers and business owners know about consumer protection laws;  issues alerts about unfair sales tactics and scams; and helps consumers find information they need to shore up their finances.

Our Weights and Measures Division protects consumers by inspecting weights and measures throughout the county to make sure they’re accurate.  Look for current Cuyahoga County Weights and Measures seals on gas pumps, scales used in sales, and timed devices including Laundromat dryers and air dispensers. In addition to sealing scales, the division periodically conducts sweeps to check sales prices or packaging.

Recovering from unemployment insurance fraud

(Updated 3/9/21) Scammers have exploited state unemployment insurance programs nationwide by filing for benefits using stolen names and Social Security numbers. (Employer Information Here)

Signs you are a victim of this type of fraud include:

• You received a 1099G tax form from the Ohio Department of Job and Family Services but never received unemployment benefits.
• You received a letter from ODJFS that incorrectly indicates that you’re an employer.
• You got a state unemployment benefits card in the mail that you weren’t expecting.
• Your employer got a letter from ODJFS wrongly claiming you filed for unemployment.
• You received an unemployment insurance fraud notification from ODJFS.

What to do:

1. Report the fraud to ODJFS at unemploymenthelp.ohio.gov or call 833-658-0394 (The toll-free line is staffed from 8 a.m.-5 p.m. weekdays.) ODJFS will flag the claim as fraudulent. (The ODJFS site has details on filing tax returns if you wrongfully received a Form 1099G.)
2. Alert your employer, which should use the employer portal at unemploymenthelp.ohio.gov to report fraudulent claims to ODJFS.
3. File a complaint with your local police and/or notify federal authorities.
4. Visit identitytheft.gov to get a step-by-step ID theft recovery plan tailored to you. Taking the steps on the plan can prevent scammers from using your information in other frauds.

Need extra help? Cuyahoga County residents can call Scam Squad at 216-443-SCAM (7226) to speak to an investigator.

Scam Squad is a multiagency task force organized by the Cuyahoga County Department of Consumer Affairs. Our members are committed to combatting fraud and assisting scam victims.

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